The RushCare Customer Support Team provides 24/7 support. From finding the nearest Rush Truck Centers location to providing technical support, scheduling service or dispatching roadside assistance, our team is ready to help.
Dedicated Customer Support: Your First Point of Contact.
• Provides nationwide coverage to schedule, manage and communicate status of repairs or preventive maintenance services needed inside or outside our network of Rush Truck Centers locations
• Manages all vehicle breakdowns, regardless of when and where they occur, and arranges priority service and emergency roadside assistance
• Recommends preventive maintenance services based on vehicle intervals and helps ensure repairs are cost-effective
• Offers personal communication and service oversight to increase customer uptime
• Sources hard-to-find parts to help expedite the repair process
• 24/7 technical support
Service Concierge Team.
Real customer support is about being accessible on your terms. That’s why we developed the Service Concierge Team. These qualified professionals will proactively manage the service process for you by offering priority vehicle monitoring, technical support and expedited vehicle repairs.
Vehicle Recall and Campaign Management.
Our Service Concierge experts also review trucks monthly and note any active campaigns and recalls that impact your fleet. We’ll also provide custom reporting to keep you informed throughout the campaign process.
Our vehicle recall and campaign management services are available for:
• Peterbilt, International, Ford, Hino and Isuzu trucks
• Bluebird, Micro Bird, IC and Collins buses
• PACCAR and Cummins engines
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